Bok Choy | Proctoring Client

Introduction

At Bok Choy ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our proctoring client application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

Account Information: When you create an account, we collect your name, email address, and password.
Profile Information: Information you provide in your user profile, such as your photo, job title, or organization.
Payment Information: When you subscribe to our Service or make purchases, we collect payment details, billing addresses, and other information necessary to complete the transaction.

Monitoring Information

As a proctoring service, our primary function is to monitor test takers and interviewees. It is important to note that we do not collect any personal information, content, or data from the test taker or interviewer's device beyond what is explicitly described below.

During proctoring sessions, we only collect:

Compliance Status: Information about whether the test taker is complying with the rules set for the session, specifically whether they are using only the applications allowed by the customer's predefined allowlist.
Basic Session Logs: Minimal records of compliance status changes during the proctoring session (e.g., when a user becomes compliant or non-compliant).

We do not:

Record screen content, keystrokes, or webcam footage
Record which applications the person is using
Access files, documents, or any content on the device
Monitor internet browsing history or network activity
Collect any personal information beyond what is provided during account creation

Automatically Collected Information

Usage Data: Information about how you interact with our Service, including access times, pages viewed, and the routes by which you access our Service.
Device Information: Information about your device, including IP address, device type, operating system, and browser type.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service.
Process transactions and send related information, including confirmations and invoices.
Monitor and ensure compliance during proctored tests and interviews.
Send administrative information, such as updates, security alerts, and support messages.
Respond to your comments, questions, and requests, and provide customer service.
Analyze usage patterns and trends to improve user experience and enhance the Service.
Protect our Service, users, and the public by preventing fraud and abuse.
Comply with legal obligations and enforce our terms and policies.

Data Storage and Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Proctoring session data is typically retained for a period of 30 days after the session ends, unless otherwise specified by the organization administering the test or interview.

Disclosure of Your Information

We may disclose your personal information to:

Test Administrators and Organizations: If you are a test taker, we share proctoring data with the organization or individual administering the test or interview.
Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: When required by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request access to your personal information we hold.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information.
Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for the following purposes:

Essential Cookies: Required for the operation of our Service, such as session management and security.
Analytical Cookies: Allow us to analyze how users interact with our Service to improve functionality.
Functional Cookies: Enable enhanced functionality and personalization.

Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We may use third-party service providers to monitor and analyze the use of our Service, such as Google Analytics. These third parties may use cookies and other tracking technologies to collect information about your use of our Service.

Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@bokchoyapp.com